ProConnect Supply Chain Solutions

Mission Critical

ProConnect Supply Chain Solutions Limited’s (ProConnect) Mission Critical Service Division provides end-to-end Supply Chain Services for mission critical service parts and products logistics in the territory of India.

The Services are rendered with well defined process, controls and operational excellence in order to satisfy Customer requirements efficiently, maximize Customer value and achieve a sustainable competitive advantage. Mission Critical Services involve availability of the right product at the right time and at the right place in order to meet Customer requirements within the committed span of time. It involves value addition by providing deliverables within the stipulated time in order to meet machine uptime criticality.

The Company’s after market services include mission critical service parts logistics for strategic movement, management and tracking critical parts and products. Restocking a vital component requires a “round-the-clock” commitment, whether the transaction is business-to-business or business-to-customer, operating within a few-hour delivery window or the next day. The SLAs are strict, and components must be sent and made available to field engineers so they can perform repairs and maintenance on schedule. This is the situation now, as complexity rises in sectors like electronics that have incredibly short durations before obsolescence.

Services being offered include –

Logistics

•  RMA – Warranty Support
•  Forward & Reverse Logistics
•  Inventory Management
•  Storage
•  Importer / Exporter on Records Services
•  Scrapping Services
•  Kitting / De-kitting

High Level Screening, Testing and Repair services

• Components
• Modules
• Full Units

Critical Parts – Committed / Predictable Delivery

• Different Support SLA’s
  • 2 – 4 Hrs
  • Next Flight Out
  • Next Business Day
• 24 X 7 X 365 Availability
• PAN India Reach

Specialised Services

• On Demand Support
  • Excursion Support

• Re-Export
  • One Way
  • Repair and Return

•  End To End Solution
  •  Import / Store / Deliver / Re-Export / Re-Import

When you make the decision to outsource mission critical services, we at ProConnect Supply Chain Solutions, will ensure that the transition is seamless and quick.