ProConnect Supply Chain Solutions Limited’s (ProConnect) Mission Critical Service Division provides end-to-end Supply Chain Services for mission critical service parts and products logistics in the territory of India. The Services are rendered with well defined process, controls and operational excellence in order to satisfy Customer requirements efficiently, maximize Customer value and achieve a sustainable competitive advantage. Mission Critical Services involve availability of the right product at the right time and at the right place in order to meet Customer requirements within the committed span of time. It involves value addition by providing deliverables within the stipulated time in order to meet machine uptime criticality.

The Company’s after market services include mission critical service parts logistics for strategic movement, management and tracking critical parts and products.

Services being offered include


  • RMA – Warranty Support
  • Forward & Reverse Logistics
  • Inventory Management
  • Storage
  • Import & Export
  • Scrapping Services
  • Kitting / De-kitting

High Level Screening, Testing and Repair services

  • Components
  • Modules
  • Full Units

Critical Parts – Committed / Predictable Delivery

  • Different Support SLA’s
  • 2 - 4 Hrs
  • Next Flight Out
  • Next Business Day
  • 24*7*365 Availability
  • PAN India Reach

Specialised Services

  • On Demand Support
  • Excursion Support
  • Re-Export
  • One Way
  • Repair and Return
  • End To End Solution
  • Import / Store / Deliver / Re-Export / Re-Import


Consumer Durables

IT Hardware




Food Products


Non-Hazardous Chemicals